If you are using Windows XP please refer to post number 14 on this thread by Mallory from PC in the CCR forum at the cricut message board. Vista users - the procedures should be the same as for Windows XP.
These are the instructions for Windows 7.
- Disconnect your Cricut from your computer
- Click on the Start icon (bottom left of your screen)
- Click Devices and Printers
(If Devices and Printers isn't showing as an option select Control Panel, then click the Devices and Printers icon)
The next box will show you all the devices you have attached to your computer. At this stage there is no Cricut showing.
- Plug your Cricut into the USB port on your computer and power the Cricut on if it is currently powered off
You should see a new device appear under the heading of Unspecified.
If you are connecting a Cricut Personal, Create or Expression the device will always show up as USB < - > Serial.
If you are connecting a Cricut Imagine, E2 or Cricut Mini they should have their correct name.
Here's what the Device list looks like with three Cricuts attached. Notice the Imagine and E2 are correctly labelled.
- Right click on the device that you are having trouble with and select Troubleshoot
The troubleshooter will open and start gathering information about your device.
- If it finds any problems follow the instructions. This will most like entail installing the Cricut drivers.
- When the Troubleshooter has finished try cutting with your Cricut again.
My Cricut didn't have any errors so this is the box that appears.